Privacy Policy

Last updated: 6 November 2026

1. Introduction

Welcome to annluong.com (the “Website”).

Your privacy matters. This Privacy Policy explains how Ann Luong (“I”, “me” or “my”) collects, uses, stores and protects your personal information when you visit this Website, submit an enquiry, engage my services, subscribe to communications or otherwise interact with me online.

I am committed to handling your personal information responsibly, transparently and in accordance with applicable privacy laws, including the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles, where applicable.

By using this Website, you acknowledge that you have read this Privacy Policy.

2. Information I collect

I may collect personal information that you voluntarily provide or that is collected automatically when you use the Website.

This may include:

Personal and contact information

  • Name and email address.

  • Phone number.

  • Business name and job title.

  • Location and general business information.

Business and professional information

  • Information about your organisation, role or business.

  • Your marketing, commercial or strategic objectives.

  • Information submitted through enquiry forms, questionnaires or applications.

  • Details about your interest in fractional leadership, strategic advisory or mentoring services.

Communications and preferences

  • Information you provide when contacting me.

  • Feedback, questions or correspondence.

  • Newsletter subscription preferences.

  • Responses to surveys, questionnaires or other interactive content.

Technical and website information

When you visit the Website, certain information may be collected automatically, including:

  • IP address.

  • Browser type and device information.

  • Pages visited and time spent on the Website.

  • Referring websites and navigation activity.

  • Cookies and similar tracking technologies.

I do not intentionally collect sensitive personal information unless it is reasonably necessary for a specific purpose and you have provided appropriate consent.

Please avoid submitting sensitive personal information through general enquiry forms.

3. How I use your information

I collect and use personal information to:

  • Respond to enquiries and requests.

  • Assess whether my services are appropriate for your needs.

  • Provide fractional CMO, advisory and mentoring services.

  • Manage client relationships and business communications.

  • Deliver resources, content and information you have requested.

  • Send newsletters and marketing communications where you have subscribed or otherwise consented.

  • Improve the Website, its content and user experience.

  • Understand how visitors interact with the Website.

  • Maintain business records and meet legal obligations.

  • Protect the Website against spam, fraud and unauthorised activity.

I will not use your personal information for purposes unrelated to those outlined above without obtaining consent where required by law.

4. Email marketing and communications

If you subscribe to my newsletter or request resources, I may use your email address to send you relevant content, updates, articles and information about my work.

These communications may include content relating to:

  • Marketing strategy and leadership.

  • Fractional CMO and advisory services.

  • Mentoring and professional development.

  • Unlimiting, personal growth and life design.

  • New resources, publications and projects.

You can unsubscribe at any time using the unsubscribe link included in marketing emails.

Unsubscribing from marketing communications will not affect essential communications relating to an existing business engagement.

5. Third-party services and platforms

I use third-party platforms and service providers to operate my Website and business.

These may include:

  • Website hosting, publishing and website functionality.

  • Newsletter publishing and distribution.

  • Workflow automation and transferring information between connected platforms.

  • Website traffic measurement and performance analysis, where enabled.

  • Platforms used to manage enquiries, client relationships, scheduling and service delivery.

These providers may process personal information on my behalf in accordance with their own privacy policies and terms.

I do not sell your personal information to third parties.

I may disclose information to third-party providers where necessary to operate my business, deliver services, comply with legal requirements or protect my legitimate business interests.

Where third-party providers process information overseas, your information may be stored or accessed outside Australia.

6. Cookies and tracking technologies

This Website may use cookies and similar technologies to improve functionality, understand visitor behaviour and measure website performance.

Cookies may be used to:

  • Remember website preferences.

  • Understand how visitors navigate the Website.

  • Measure traffic and engagement.

  • Improve content and website functionality.

  • Support marketing and campaign measurement, where enabled.

You can manage or disable cookies through your browser settings. However, doing so may affect certain Website functionality.

Where required by applicable law, I will seek consent before using non-essential cookies or tracking technologies.

7. Disclosure of personal information

I will not sell, rent or trade your personal information.

Your information may be disclosed:

  • To service providers supporting my business operations.

  • To professional advisers, including legal, accounting and financial advisers.

  • Where required or authorised by law.

  • Where necessary to protect my rights, property or safety.

  • With your consent or at your direction.

I take reasonable steps to ensure that third parties handling personal information on my behalf do so appropriately.

8. Storage and security

I take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

These measures may include secure platforms, access controls and appropriate security practices.

However, no method of electronic transmission or storage is completely secure. I cannot guarantee the absolute security of information transmitted through the internet.

Personal information is retained only for as long as reasonably necessary for the purposes for which it was collected, including business, contractual and legal record-keeping requirements.

When information is no longer required, reasonable steps will be taken to securely destroy or de-identify it, where appropriate.

9. Your privacy rights

Depending on applicable privacy laws, you may have the right to:

  • Request access to personal information I hold about you.

  • Request correction of inaccurate or incomplete information.

  • Withdraw consent to certain uses of your information.

  • Unsubscribe from marketing communications.

  • Raise concerns about how your personal information is handled.

To make a privacy-related request, please contact me using the details below.

I may need to verify your identity before responding to certain requests.

If you are dissatisfied with how I have handled your personal information, you may also have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

Website: https://www.oaic.gov.au/

10. Third-party websites

This Website may contain links to external websites, publications, social media platforms and other online resources.

These websites operate independently and have their own privacy policies and practices.

I am not responsible for the privacy practices, security or content of external websites. I encourage you to review their privacy policies before providing personal information.

11. Children’s privacy

This Website and my professional services are intended for adults.

I do not knowingly collect personal information from children under the age of 18 through this Website. If I become aware that personal information has been collected from a child without appropriate authorisation, I will take reasonable steps to address the situation.

12. Changes to this Privacy Policy

I may update this Privacy Policy from time to time to reflect changes to my business practices, technology, services or applicable legal requirements.

Any changes will be published on this page with an updated revision date.

I encourage you to review this page periodically.

13. Contact

If you have any questions, concerns or requests relating to this Privacy Policy or the handling of your personal information, please get in touch.

Ann Luong

Website: https://annluong.com

Email: privacy@annluong.com

Business entity: The Royal Phoenix Lab Pty Ltd

BACK HOME

BACK HOME